Contact Us
We are here to help. Reach out to us with any question about your order, shipping, returns, refunds, or general inquiries.
ALEXANDER SOFTTECH LLC
2323 Sir Barton Way, Lexington, KY 40509
United States
Entity Type: Limited Liability Company (LLC)
Registered in Kentucky
EIN: 99-4419072
Owner: Bryson Alexander Kyle (Sole Member)
Within 24–48
Business Hours
1. Customer Support
If you have any questions about your order, product, shipping, return, or refund, please contact our customer support team.
Email: support@modsession.com
Response Time: Within 24–48 business hours
2. Order Support
For questions related to your order, please include the following information:
- Order Number
- Full Name
- Email Address Used at Checkout
- Tracking Number, if available
- Reason for Contact
3. Shipping & Tracking Support
If you need help tracking your package, please contact us with your order number and tracking number.
You can also track your order here:
- 17TRACK: https://www.17track.net
- USPS: https://www.usps.com
- UPS: https://www.ups.com
- FedEx: https://www.fedex.com
4. Returns & Refunds
For return or refund requests, please contact us by email before sending any item back.
Please include:
- Order Number
- Reason for Return
- Photos of the Product, if applicable
- Proof of Purchase
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order Number
- Clear Photos of the Item
- Photos of the Packaging
- Description of the Issue
6. Business Information
Business Address: ALEXANDER SOFTTECH LLC, 2323 Sir Barton Way, Lexington, KY 40509, United States, Entity Type: Limited Liability Company (LLC), Registered in Kentucky, EIN: 99-4419072, Owner: Bryson Alexander Kyle (Sole Member)
Email: support@modsession.com
Website: modsession.com
7. Business Hours
| Day | Hours | Status |
|---|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM | Open |
| Saturday – Sunday | — | Closed |
| Public Holidays | — | Closed |
ALEXANDER SOFTTECH LLC, 2323 Sir Barton Way, Lexington, KY 40509, United States, Entity Type: Limited Liability Company (LLC), Registered in Kentucky, EIN: 99-4419072, Owner: Bryson Alexander Kyle (Sole Member)
8. Contact Form
You may also contact us by using the contact form below.
Required fields:
- Full Name
- Email Address
- Order Number, if applicable
- Subject
- Message
9. Important Notice
Please make sure your contact information is accurate so we can respond to your request as quickly as possible.
For order-related inquiries, always include your order number to help us assist you faster.
Many common questions are already answered in our Shipping & Return Policy and Privacy Policy. Checking there first may save you time.
Send Us a Message
Prefer to write to us directly? Fill out our contact form and we will get back to you within 24–48 business hours.
