Shipping & Return Policy

1. Order Processing Time

All orders are processed within 3–5 BUSINESS DAYS.

Business days: Monday – Friday
Excluding: Weekends and public holidays

Orders placed outside of business hours will be processed on the NEXT BUSINESS DAY.

2. Shipping Methods & Delivery Time

We ship to United States addresses only.

Some products may be fulfilled from international warehouses, including China, depending on inventory availability. Orders are processed within 3–5 business days before shipment.

During the international shipping leg, tracking may be available through 17TRACK. Final delivery within the United States is handled by USPS, UPS, FedEx, or other local delivery partners.

Estimated Delivery Time

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Package weight
• Selected shipping method

Typical Shipping Rates

$5.00 – $50.00

The final shipping cost may vary depending on package weight, destination, and selected shipping method.

Promotions May Include

• Free standard shipping on orders over $100
• Flat-rate shipping
• Discounted shipping during special campaigns

4. Order Tracking

Once your order has been shipped, you will receive a SHIPPING CONFIRMATION EMAIL with a TRACKING NUMBER.

You may track your shipment through:

• USPS: https://www.usps.com
• UPS: https://www.ups.com
• FedEx: https://www.fedex.com
• 17TRACK: https://www.17track.net

You may also track your order directly here:
https://t.17track.net/en#nums=YOUR_TRACKING_NUMBER

5. Shipping Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors BEYOND OUR CONTROL.

Possible causes of delay include:

• Weather disruptions
• Customs clearance
• Carrier network delays
• High seasonal demand
• Incorrect or incomplete shipping information

If a delay occurs, we will assist you in tracking your order and working with the carrier to resolve the issue.

6. Incorrect or Incomplete Address

Customers are responsible for providing ACCURATE AND COMPLETE SHIPPING INFORMATION at checkout.

If incorrect or incomplete information is provided:

• Delivery may be delayed
• Delivery may fail
• Additional reshipping fees may apply

7. Lost or Damaged Packages

If your package is LOST, SIGNIFICANTLY DELAYED, OR ARRIVES DAMAGED, please contact us as soon as possible.

Email: support@modsession.com

We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

1. Return Eligibility

We accept returns within 30 DAYS OF DELIVERY.

To be eligible for a return, items must:

• Be unused
• Be in original condition
• Include original packaging

Proof of purchase is required for all return requests.

2. Non-Returnable Items

The following items are NOT ELIGIBLE FOR RETURN:

• Used or damaged items not caused by shipping
• Items without original packaging
• Final sale items

3. Damaged or Incorrect Items

If your item arrives DAMAGED, DEFECTIVE, OR INCORRECT, please contact us within 7 DAYS OF DELIVERY.

Please provide:

• Photos of the product
• Your order number
• A brief description of the issue

After reviewing your request, we may offer a REPLACEMENT OR REFUND, depending on the situation.

4. Return Process

To start a return request, please contact us at:

Email: support@modsession.com

Please include the following information:

• Order number
• Reason for return
• Photos, if applicable

Return requests must be reviewed and approved before the item is sent back.

5. Return Shipping

Customers are responsible for RETURN SHIPPING COSTS, unless the return is due to our error.

Examples of our error include:

• Wrong item sent
• Damaged item caused during shipping
• Defective item received

If the return is approved, we will provide return instructions by email.

6. Refunds

Refunds are processed within 3–7 BUSINESS DAYS after the return is approved.

Refunds will be issued to the ORIGINAL PAYMENT METHOD used at checkout.

Please note that your bank or payment provider may take additional time to post the refund to your account.

7. Cancellations

Orders can be canceled within 12 HOURS OF PURCHASE.

After this period, the order may already be processed and may not be eligible for cancellation.

8. Contact Information

For any questions regarding your order, shipping, returns, refunds, or cancellations, please contact us: