Terms & Conditions
These terms govern your use of modsession.com and any order you place with us. Placing an order means you accept them.
1. Who you are buying from
ModSession, 7531 Lerose Dr, Jonesboro, GA 30236, United States. Email support@modsession.com, telephone +1 689 347 2618, Monday to Friday, 9:00 – 17:00 Eastern Time.
We are an independent retailer. We do not manufacture the bags we sell, and we are not an official brand store for any of them. Every listing names the actual manufacturer in its specification. All trademarks and brand names shown on this site belong to their respective owners. We buy from wholesale suppliers and hold them to the manufacturer’s specification on every line we list.
The address above is our registered office and correspondence address. It is not a shop, it is not open to visitors, and it is not a returns depot.
2. Prices and what you pay
- All prices are in US dollars. Our range runs from $32.95 to $210.95.
- The price beside a product is the price of that product. Nothing is added to it later except shipping.
- Shipping is a flat $20.00, or free on orders over $150.00, and is shown at checkout before you pay.
- No sales tax is added at checkout.
- There is nothing further to pay on delivery. No duty, no customs handling fee, no charge collected at the door by the carrier.
The total on the checkout page before you confirm is the whole amount you will be charged. Prices can change, but never on an order you have already placed.
3. How an order is accepted
Your order is an offer to buy. The email that lands immediately afterwards confirms we received it; it does not yet form a contract. The contract forms when we email you to say your order has shipped.
Between those two emails we may decline the order. We would do that if the item turned out to be unavailable, if the price on the listing was wrong, or if we could not verify the billing details. If we decline, we refund you in full and tell you why.
4. Payment
Payment is taken in full at checkout, through PayPal or by credit or debit card. Card details are entered into the payment provider’s own form and do not pass through our servers. What we receive back is a transaction reference and whether the payment succeeded.
5. Delivery
We ship within the United States only.
Our stock is dispatched from our warehouse in Kwai Chung, Hong Kong, and delivered in the United States by FedEx on a single tracking number. We say so plainly here because it affects how long a parcel takes and where a return has to travel, and both are worth knowing before you buy rather than after.
Allow 1 – 3 business days for us to prepare the order, then 5 – 7 business days in transit. That is 6 – 10 business days door to door.
Those figures are estimates, not guarantees. Customs inspection, weather and carrier backlogs sit outside our control. If a parcel is running late, email us with your order number and we will chase FedEx and pass on exactly what they tell us. Risk in the goods passes to you when FedEx delivers the parcel to your address.
6. Returns
You have 30 days from delivery to send an item back for a full refund. It must be unused, with its tags attached, and in a condition we can resell.
To start a return, email support@modsession.com with your order number and the item you want to send back. We reply within one business day with a return authorization number and the return address for your order. We issue the address alongside the number rather than publishing one address for everyone, because a parcel that arrives without a number cannot be matched to an order.
Returns are received at the fulfillment center that shipped your order, so a return may travel outside the United States. Return postage is paid by you, unless the item arrived damaged or faulty or was not what you ordered, in which case we send a prepaid label and it costs you nothing.
The full policy, including refund timings and how we handle faulty items, is on our Return & Refund page, which forms part of these terms.
7. Warranty
Manufacturing defects are covered for 3 years from delivery. That means a seam whose stitching fails, a buckle that snaps, a zip that separates under normal use, or a strap that pulls away from its anchor point.
It does not cover:
- wear from ordinary use — fading, scuffing, or fraying at the corners of a bag carried every day;
- accidental damage, or damage from loading a bag beyond what it was built to carry;
- damage caused by a carrier in transit, which we treat as a damaged delivery rather than a warranty claim, and which you should report to us as soon as you find it;
- items altered or repaired by someone else.
To claim, email us with your order number and a photograph of the fault. We will replace the item or refund it, and we will tell you which before you send anything back.
8. Product information
Each listing carries the manufacturer’s own specification: the maker, the material, the color, and the finished measurements where the maker publishes them. Seven of our lines have no published measurement. Rather than invent one, we say so, and we will measure the item for you before it ships.
Screens render color differently, so treat a photograph as a good guide to a color rather than an exact match to it. If an obvious error appears in a listing — a wrong price, a wrong measurement — we correct it and contact you before shipping, rather than send you something you did not mean to buy.
9. Limitation of liability
The plain version: if something goes wrong with an order, we will put that order right. What we will not do is cover the costs that follow on from it.
If a bag fails and you miss a flight, we owe you the bag, not the flight. Our total responsibility for any order is capped at what you paid for it, shipping included.
Nothing here limits our responsibility for death or personal injury caused by our negligence, or for fraud. Nothing here removes rights the law gives you as a consumer that cannot be signed away.
10. Governing law
These terms are governed by the laws of the State of Georgia, United States, and any dispute between us goes to the courts of that state.
11. Changes to these terms
We may update this page. The version that applies to your order is the one published here on the day you placed it.
12. How to reach us
Email support@modsession.com or call +1 689 347 2618, Monday to Friday, 9:00 – 17:00 Eastern Time. We answer email within one business day; a message sent at the weekend is answered on Monday morning. There is a form on our contact page if you prefer one.