Contact Us

Every message reaches the same small team in Jonesboro, Georgia. Support, returns and warranty claims are answered by us. You are never handed off to a supplier, and nobody outside the company answers on our behalf.

Send us a message

The form below is the quickest way to reach us. We answer every message within one business day, Monday to Friday.

What to include

One reply that settles the matter is worth more than three that ask for details. Where you can, tell us:

• Your order number. It starts with # and appears on your confirmation email. With it we can see your order while we read your message.
• Which item you mean, by name, if there was more than one thing in the order.
• What you would like to happen — a refund, a replacement, the return address, or a measurement before you decide to buy.
• A photograph, if something arrived damaged or faulty, or if a bag has failed under warranty. One clear picture of the fault usually saves a day of back and forth. The form does not take attachments, so send the photograph as a reply to our first email.

Questions before you order are welcome and are not treated any differently. If a bag has no published measurement, ask and we will measure the actual item before it ships.

Other ways to reach us

Email

support@modsession.com — orders, delivery and tracking, returns, warranty claims, wholesale enquiries, and anything that does not fit the form. Answered within one business day. Attachments are fine here.

Telephone

+1 689 347 2618, Monday to Friday, 9:00 – 17:00 Eastern Time. If we are on another call, leave a number and we will ring back the same day. Anything that needs a photograph or a written record is better handled by email.

Support hours

Monday to Friday, 9:00 – 17:00 Eastern Time. We are closed at weekends and on US public holidays. A message sent on Saturday is answered on Monday morning.

Where we are, and where your parcel comes from

These are two different places, and the difference matters if you are about to post something.

Registered office

ModSession
7531 Lerose Dr, Jonesboro, GA 30236
United States

This is our office and correspondence address. It is not a shop counter, it is not open to visitors, and it is not a returns depot. A parcel sent here does not reach our returns desk and cannot be matched to your order.

Dispatch warehouse

Orders are packed and shipped from:

Stock is dispatched from Kwai Chung, Hong Kong and delivered in the United States by FedEx: 1 – 3 business days to prepare the order, then 5 – 7 in transit. Returns are received here as well, which means a return may travel outside the United States. Do not post anything to this address on your own initiative. Email us first and we will send you a return authorization number and the correct address for your order, within one business day.

How quickly each channel answers

• The form on this page — within one business day.
• Email — within one business day.
• Telephone — straight away during support hours, or a call back the same day.
• A return address and authorization number — within one business day of asking for it.
• A refund once a return reaches us — within 3 business days, then a further 3 – 5 days for your bank to post it.