Order FAQs
Ordering
How do I know a bag is the right size?
Every product page carries the finished measurements in centimeters and inches wherever the maker publishes them, and the size guide lists them all on one page so you can compare. Seven lines have no published measurement; email us and we will measure the item before it ships rather than guess.
The color on my screen — is that what arrives?
Each colorway is photographed on its own, so the picture on a listing is that exact color rather than a stand-in. Screens vary, so a shade can look warmer or cooler than the fabric, but you will not be sent a different color from the one shown.
Can I change my order after placing it?
Email us as soon as you can. Orders take 1 – 3 business days to prepare, and we can change or cancel anything not yet handed to FedEx. Once it has a tracking number it is on its way and you will need the returns process.
What can I pay with?
Checkout takes PayPal and card payments.
Shipping
How long does delivery take?
6 – 10 business days door to door: 1 – 3 business days to prepare your order, then 5 – 7 business days in transit with FedEx. Shipping is a flat $20.00, and free on orders over $150.00.
Do you ship outside the US?
Not at the moment.
Where does my order ship from?
From our dispatch warehouse at Flat 1323, 13/F, Block A, Golden Industrial Building, 16-26 Kwai Tak Road, Kwai Chung, Hong Kong. It is flown to the US and delivered to your door by FedEx on one tracking number. We are an online store with no walk-in counter.
Is sales tax added at checkout?
No. The price beside each product plus shipping is the full amount charged to your card. Nothing is added at the last step.
Will there be anything to pay on delivery?
Not from us. The checkout total is the full amount we charge and we send no further invoice. If a carrier ever contacts you about a charge on an inbound parcel, email us with your order number and we will look into it with you.
Returns and warranty
How long do I have to return something?
30 days from delivery, unused and with its tags attached.
Where do I send a return?
Email support@modsession.com with your order number first. We reply within one business day with a return authorisation number and the correct address for your item. A parcel sent back without one cannot be matched to an order.
Who pays the return postage?
You do, unless the item arrived damaged, faulty or was not what you ordered — in those cases we send a prepaid label.
When do I get my money back?
Refunds go to the original payment method within 3 business days of the parcel reaching our returns desk. Your bank may take a further 3 – 5 days to post it.
Do you do exchanges?
Not directly. Return the original for a refund and place a new order — it is faster than a two-way shipment.
What does the warranty cover?
Manufacturing defects — failed stitching, a broken buckle, a zip that separates under normal use. Wear from ordinary use, airline handling damage and accidental damage are not covered. See Return & Refund for the full terms.
Anything else
Email support@modsession.com with your order number and we will answer within one business day, Monday to Friday.