Return & Refund

30 days, no interrogation

If a bag is not right for you, send it back within 30 days of delivery for a full refund. It needs to be unused, with its tags attached and in a condition we can resell.

Where a return goes

Returns are received at the fulfilment centre that shipped your order, and we confirm the exact address in writing before you post anything. Our stock is dispatched from Kwai Chung, Hong Kong, so a return may travel outside the United States. We would rather you knew that before you buy than after you have paid for postage.

We issue the address with a return authorisation number rather than printing one address for everyone, because a parcel arriving without an authorisation number cannot be matched to an order. You will always have the address within one business day of asking for it.

How to start a return

1. Email support@modsession.com with your order number and the item you want to return.
2. We reply within one business day with a return authorisation number, the return address and step-by-step instructions.
3. Ship the item back with the authorisation number written on the outside of the parcel.

Return shipping

Return postage is paid by the customer unless the item arrived damaged, faulty or was not what you ordered — in those cases we send a prepaid label and it costs you nothing. Because a return may be an international shipment, ask us for the current cost before you post it if that matters to your decision; for a low-value item it is sometimes cheaper for both of us to resolve it another way, and we will tell you honestly when that is the case.

Refunds

Refunds are issued to the original payment method within 3 business days of the parcel arriving at our returns desk. Your bank may take a further 3 – 5 days to post it.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order — it is faster, and you are not waiting on a two-way shipment.

Faulty or wrong items

If something arrives damaged, faulty or is not what you ordered, email us with your order number and a photograph. We collect it at our cost and refund you in full, or send a replacement, whichever you prefer. You are never out of pocket for our mistake.

Warranty

Manufacturing defects — failed stitching, a broken buckle, a zip that separates under normal use — are covered for 3 years from delivery. Wear from ordinary use, handling damage in transit and accidental damage are not covered.

Questions

Anything at all about a return, email support@modsession.com with your order number. We answer within one business day, Monday to Friday, 9:00 – 17:00 Eastern.