Shipping

Where we ship

ModSession ships to all fifty US states, including Alaska and Hawaii. We do not ship anywhere else. There is one shipping zone in our system and it covers the United States only, so there is no international option to look for at checkout.

What it costs

Shipping is a flat $20.00 per order, whatever you buy and wherever in the fifty states it is going. Orders of $150.00 or more ship free. There is one method and one speed, so there is no express upgrade to buy and no handling fee added at the last step.

Two of the fifty-one bags we stock cost $150.00 or more on their own. For everything else, free shipping means an order of two or more items. We would rather you knew that here than worked it out in the cart.

Rates and times

Method	Preparing your order	In transit	Total	Cost
Standard shipping (FedEx)	1 – 3 business days	5 – 7 business days	6 – 10 business days	$20.00
Free shipping (FedEx)	1 – 3 business days	5 – 7 business days	6 – 10 business days	Orders $150.00 and over

The two legs are separate things, and it helps to think of them separately:

• 1 – 3 business days to prepare. Picking, packing and the handover to FedEx in Hong Kong. Nothing is tracked yet during this part.
• 5 – 7 business days in transit. The flight to the United States and the domestic delivery leg, both under one FedEx tracking number.

Weekends and US public holidays are not business days. An order placed on a Friday afternoon starts counting on the Monday. These are estimates based on how the route normally runs, not a guaranteed delivery date, and weather or a customs backlog can add a day or two.

Where your order ships from

Every order is picked and packed at our dispatch warehouse in Kwai Chung, Hong Kong, then flown to the United States and delivered to your address by FedEx. One FedEx tracking number covers the whole journey, from the warehouse door to yours.

This matters to you in three practical ways, so here they are up front:

• The parcel crosses a border. That is the reason the transit leg is 5 – 7 business days rather than two, and the reason tracking can sit still for a day or two mid-flight.
• A return may travel outside the United States. Returns go back to the warehouse that shipped the order, and we confirm the exact address in writing before you post anything. See Return & Refund before you buy, not after.
• You still deal only with us. Questions, returns and warranty claims are answered from Georgia by ModSession. You are never handed off to a supplier.

What you pay

The total shown at checkout is the item price plus shipping. No sales tax is added — not at the last step, not anywhere. That total is the amount charged to your card, and we send no invoice afterwards.

There is nothing to pay on delivery. The courier will not ask you for money at the door and we will not bill you for import charges later. If a carrier ever contacts you about a charge on an inbound parcel, do not pay it. Email support@modsession.com with your order number and we will look into it with you.

Tracking

You will get a FedEx tracking number by email as soon as your parcel is scanned at the warehouse. The number can exist for up to 48 hours before it shows its first movement, and it is normal for an international parcel to go quiet for a day or two while it clears the air leg. Neither of those means anything has gone wrong.

You can follow the parcel any time on our Track Order page, either with the tracking number from that email or with your order number and the email address you checked out with. That page also explains what each FedEx status actually means.

If tracking has not moved

Give it five business days of genuine silence. Scans lag, and a parcel that has not updated since yesterday is almost always simply on a truck between two facilities. After five business days with no new scan, email support@modsession.com with your order number and we will open a trace with FedEx.

A trace usually resolves in a few days. Parcels confirmed lost in transit are replaced or refunded in full, whichever you prefer. That is our cost, not yours.

Returns do not go to the warehouse

Please do not post anything to the Hong Kong address, and do not post anything to our Georgia office either. Email support@modsession.com with your order number first. We reply within one business day with an RMA number and the correct return address for your item. A parcel sent back without one cannot be matched to an order.

You have 30 days from delivery, and the item needs to be unused with its tags attached. The full terms are on the Return & Refund page.

Our address is an office, not a shop

ModSession is registered at 7531 Lerose Dr, Jonesboro, GA 30236. That is a correspondence address. There is no counter to collect from, no stock held there and no returns desk. Everything ships from Hong Kong and every return goes to the address we give you in writing.

Asking us something

Email support@modsession.com or call +1 689 347 2618, Monday to Friday, 9:00 – 17:00 Eastern. Include your order number and we will answer within one business day. Messages sent at the weekend are answered on Monday morning.