Shipping

Where we ship

ModSession ships to all fifty US states, including Alaska and Hawaii. We do not currently ship anywhere else.

Where your order ships from

Every order is picked and packed at our dispatch warehouse in Kwai Chung, Hong Kong, then flown to the United States and delivered to your address by FedEx. One FedEx tracking number covers the whole journey, from the warehouse door to yours.

You deal with ModSession for everything — questions, returns and warranty all come back to support@modsession.com, never to a supplier.

Rates and times

Method	Preparing your order	In transit	Total	Cost
Standard shipping (FedEx)	1 – 3 business days	5 – 7 business days	6 – 10 business days	$20.00
Free shipping (FedEx)	1 – 3 business days	5 – 7 business days	6 – 10 business days	Free on orders over $150

Preparing your order covers picking, packing and the handover to FedEx in Hong Kong. Transit is the flight and the US delivery leg. Weekends and US public holidays are not business days, so an order placed on a Friday afternoon starts counting on the Monday.

Tracking

You will receive a FedEx tracking number by email as soon as your parcel is scanned. It can take up to 48 hours to show its first movement, and it is normal for an international parcel to go quiet for a day or two while it clears the air leg. Follow it any time on our Track Order page.

What you pay

The total shown at checkout is the item price plus shipping, and no sales tax is added. That is the amount charged to your card, and we do not bill you for anything afterwards. If a carrier ever contacts you about a charge on an inbound parcel, email us with your order number and we will look into it with you.

Returns

Please do not send anything back to the Hong Kong warehouse. Email support@modsession.com with your order number first and we will send you the return address and instructions. See our Return & Refund policy for the full terms.

If something goes wrong

If tracking has not updated for seven business days, email support@modsession.com with your order number and we will open a trace with FedEx. Parcels confirmed lost in transit are replaced or refunded in full.