RETURN & REFUND POLICY
Last updated: August 12, 2026
30-DAY RETURN WINDOW
You may request a return within 30 calendar days after delivery. Preference-based returns must be unused, in original condition, and include the original packaging and proof of purchase.
A sale price alone does not make an item final sale. An item is final sale only when its product page clearly states “Final sale – no preference-based returns” before purchase. Statutory rights and claims for damaged, defective, or incorrect items are not limited by a final-sale label.
START A RETURN BEFORE MAILING
Email support@modsession.com with your order number, reason for return, and photos when relevant. We review the request and provide return authorization and the applicable mailing instructions. Do not mail an item to the correspondence address or any other address before authorization.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us within 7 days after delivery when an item arrives damaged, defective, or incorrect. Include the order number, a description, and clear photos. After review, ModSession will provide an appropriate repair, replacement, return, or refund remedy.
RETURN SHIPPING AND FEES
For a preference-based return, the customer pays the actual return-shipping cost and is responsible for using a trackable mailing service. When the return is caused by our error or an item arrives damaged, defective, or incorrect, ModSession provides or reimburses reasonable return-shipping costs according to the instructions supplied by support. Approved returns have no restocking fee.
REFUNDS
After an approved return is received and inspected, ModSession processes the refund to the original payment method within 3-7 business days. A bank or payment provider may take additional time to post the credit.
EXCHANGES AND CANCELLATIONS
We do not offer direct preference-based exchanges; return the eligible item and place a new order. An order-cancellation request may be submitted within 12 hours after purchase, but cancellation cannot be guaranteed once processing or dispatch has begun.
- Email: support@modsession.com
- WhatsApp/customer support: +1 405-666-9699
- Support hours: Monday-Friday, 9:00 AM-5:00 PM Mountain Time (America/Denver)
- Business correspondence address: 6342 Kendall St, Arvada, CO 80003, United States